With many years of experience in the field of manufacturing and distributing positioning devices and journey monitoring devices, GoTrack not only brings customers high-quality products but also commits to a transparent, reputable warranty policy, accompanying customers for a long time.
Let’s learn more about GoTrack’s warranty policy in the following article!
GoTrack product warranty policy
GoTrack’s warranty policy is built on two important criteria: reputation and responsibility. We understand that customers not only buy products but also expect professional after-sales service to ensure long-term performance.
Warranty period
Products provided by GoTrack have a minimum warranty period of 12 months and a maximum of up to 18 months from the date of purchase (depending on the product line and according to the agreement in the contract). During this period, technical errors caused by the manufacturer will be repaired or replaced completely free of charge.
Warranty scope
Technical errors: Warranty for errors caused by manufacturing techniques, software errors, etc. caused by the manufacturer that affect the performance of the device.
Warranty conditions
- The product is still under warranty.
- No warranty for products damaged or burned by human impact.
- No warranty for products damaged or burned due to incorrect installation.
However, in these cases, GoTrack still supports customers to repair at the most reasonable cost.
Warranty process
The warranty process at GoTrack is designed to ensure speed, convenience, and minimize interruptions in customers’ work.
Step 1: Receive warranty request
When the product has an error, the customer notifies the dealer (for customers who purchase at the dealer) or notifies the Sales/Customer Care/Technical Support departments, or sends it to the support team for the GoTrack Technical Support team to handle (for customers who purchase directly from GoTrack).
Step 2: Check and handle the device
The technical team at GoTrack will review, check the error and determine the cause. From there, there will be a suitable repair solution, replacement of components or replacement for the customer.
During the repair process, GoTrack commits to exchanging and notifying customers of the necessary information in a clear and transparent manner.
Step 3: Return the device
After repair or replacement, the device will be thoroughly checked and tested again before being handed over to the customer.
Why do customers trust and choose GoTrack?
Clear and transparent warranty policy
For GoTrack, transparency and clarity are the principles in all policies and actions. GoTrack commits that all policies, terms, and regulations related to product warranty are always clearly discussed and agreed upon between the two parties, helping customers easily understand and feel secure when purchasing the product.
During the warranty period, GoTrack ensures that there are no additional costs if the fault is on the manufacturer’s side or within the warranty conditions. For repairs outside the warranty scope, the costs are also transparently announced before the repair is carried out.
Professional, dedicated team
GoTrack’s team is made up of experienced employees who are not only highly qualified but also have a positive, enthusiastic attitude, always prioritizing customer satisfaction.
Technicians at GoTrack are well-trained in modern journey monitoring equipment, surveillance cameras, positioning devices, etc. They clearly understand the technical details of the product, from hardware to software, and fully grasp the regulations on equipping journey monitoring equipment, applying for vehicle badges, etc. to best advise and support customers. When a product has a problem that requires warranty, the GoTrack team is always enthusiastic to answer, advise and support in the shortest time, ensuring customer satisfaction and peace of mind. For software errors or problems that can be fixed remotely, GoTrack’s technical team will guide customers via phone or online tools, helping to save time and costs.
