We are very fortunate to have been trusted and accompanied by our customers in the past journey. And in response to that affection, GoTrack always strives to bring customers quality products and the fastest and most effective support services.
To ensure that the process of using GoTrack’s services is always convenient and smooth, we provide many flexible customer support channels, easy to access and quickly resolve all problems as follows:
Customer support channels
Support hotline
GoTrack supports answering customers’ questions via Hotline: 024 6328 5050 or phone number: 0968 190 266 – 0904 888 962.
Time: All days of the week, including Saturday, Sunday & holidays, Tet.
If you need to describe the problem in detail and attach important images or documents, please contact GoTrack via email address: htkt@gotrack.vn.
GoTrack team will receive information and respond to you within … working days.
Zalo OA & Zalo Customer Support Team
GoTrack provides support channels via Zalo OA account: GoTrack GPS and Zalo support group have been set up by staff for each customer.
When problems arise or questions need to be answered, you can quickly connect with us via Zalo messages/calls, direct exchange, send documents, images, videos, … if needed.
GoTrack Website
When you are accessing the GoTrack website “www.gotrack.vn”, you can easily chat online immediately on the web, there will be staff to receive and support you to answer questions, provide you with necessary information.
You just need to click on the “Chat with GoTrack GPS” feature in the right corner of the screen, then enter your phone number, email and phone number and chat online with the GoTrack team easily.
Facebook Fanpage
Facebook Fanpage: GoTrack GPS tracking device is a social networking channel where you can easily connect with us. Here, you can:
- Update policies, promotions, minigames,…
- Exchange, discuss, share and learn from experiences.
- Contact us to get answers to questions about GoTrack products & services.
Like and Follow our fanpage here: https://www.facebook.com/GoTrackerGPS/
Ticket feature on GoTrack software system
The Ticket feature on GoTrack monitoring software system is an extremely convenient support channel, helping you to directly communicate with the GoTrack customer care team right on the fleet management software.
You can use this feature by following these steps:
For mobile applications:
Step 1: Download and install the GoTrack365 application available on Google Play or App Store on your smartphone (if you have not installed the application).
Step 2: Access the GoTrack365 App and log in to your account.
Step 3: On the main interface, access the “Account” section and select “Support Ticket”.
Step 4: Select the “+” icon in the upper right corner of the screen, then fill in the support request information, including:
- Department/office you want to contact
- Title
- Support request content
Then select “Save” and your request has been sent to the GoTrack team. Immediately after that, a staff will receive and support you.
For the management website:
Step 1: Access the website: https://gps.gotrack.vn/
Step 2: Log in to your account.
Step 3: On the main interface, select “Ticket & Notification” on the toolbar on the left side of the screen.
Step 4: Perform the same operations as on the application.
On the live chat channel, you can:
- Send a request for technical support.
- Contact us to get answers to questions about products & services.
- Request instructions on how to use the features on the software.
- Receive notifications when the software renewal deadline comes.
GoTrack’s Customer Service Commitment
GoTrack understands that customers not only expect high-quality products but also want to receive dedicated and prompt support. Therefore, we are always committed to doing our best to bring customers the best experience when using products & services through diverse and flexible communication channels.
Professional support team: GoTrack’s technical support staff, customer care staff,… are well-trained, have in-depth knowledge of the company’s products and services, and have a professional attitude at work. Therefore, we ensure that customers will always feel satisfied when receiving timely answers, advice and support.
Quick and accurate response: GoTrack is committed to responding to all customer requests in the shortest time. Through each support channel, GoTrack’s team always strives to ensure that all customer questions or problems are resolved quickly, accurately and effectively.
Dedicated technical support: With the characteristics of the product, GoTrack is always ready to provide in-depth technical support services, helping customers solve any problems or incidents arising related to positioning devices, monitoring devices, cameras, software systems, etc. We have a team of experienced technicians, ready to support repair, maintenance, and troubleshooting of equipment, ensuring that the customer’s system operates stably throughout the operation process.
Listening and improving: We are ready to record all customer feedback to continuously improve the quality of products and services. At the same time, GoTrack’s support channels will continue to be upgraded and optimized every day to serve customers better and better. Ensure that every time a customer contacts GoTrack, they experience professional and friendly service.
